Local support for people isolating

Local support for people self-isolating

If you, family or a friend need help at the moment there are several key contact points in local organisations and resources to help you find the support you need.


Colchester Borough Council is working with Community360 to co-ordinate the support for local residents.

If you’re self-isolating and need help, such as getting groceries or picking up medication, you can email to ask for support: msp@community360.org.uk or call 01206 505250.

Colchester Borough Council

The council regularly updates its Community Response Pack which is available to download from its website. This contains contact numbers, emails and links for community, voluntary and council services across Colchester.


If you’re unsure where to access the right support, contact the council’s community response team to be referred to the relevant service or organisation. Email: communities@colchester.gov.uk or call Abby Housdon on 07966 239441.

Essex Welfare Service

The Essex Welfare Service (supported by Essex County Council) can provide support in Essex for those who are in urgent need and do not have support networks of family or friends to help at this time. Register on the website or call 0300 303 9988 (open Mon – Fri 8am – 7pm, Sat – Sun 10am – 2pm).


Support for older residents:

There are a number of local and national organisations that can provide advice and support on staying well, keeping safe or on any other aspects of coping with the impact of coronavirus on daily life.

Colchester Borough Council Digital Access Team

Do you need help setting up new tech to get shopping deliveries or for using Skype to keep in touch with family and Friends? You can call the team for help on 01206 282452 or email: digital.accesssupport@colchester.gov.uk

Age Concern Colchester & NE Essex

The organisation continues to give advice and provide support / services although their office is currently closed. You can call 01206 368420, email enquiries@ageconcerncolchester.org.uk or see their website for further information.


The Silver Line

The dedicated 24-hours a day helpline providing help, advice and friendship for older people. Call 0800 470 80 90 or see the website for more information.


Independent Age

The charity provides impartial advice and support for older people via a helpline 0800 319 6789 (weekdays 8.30am – 6.30pm).

The website has a commonly asked FAQs section relating to all aspects of coronavirus (staying well, seeking advice etc).


Carers UK

Provides advice, support and networking for unpaid carers. Call the telephone helpline on 0808 808 7777 from Monday to Friday, 9am – 6pm or see the website:


Essex Police

The website advises residents how to spot possible fraud and gives links to advice and contact details if you need to get in touch about particular issues. Tel: 101 / 999.


Age UK

Visit the website for advice on how to keep safe from frauds and scams or call the advice line 0800 678 1602.


Colchester Neighbourhood Watch

The website has information to help you stay safe and the “scams & frauds” section alerts residents to possible fraud threats at this time.

https://colchesternhw.org.uk/ Keeping well

Staying active and connected to our surroundings can help boost our physical and mental health. Here are some resources to help you look after your health and overall wellbeing.

Government coronavirus outbreak FAQs

Check what you can and can’t do with the Government’s online advice section.


NHS coronavirus symptom checker

Call 111 or use the website tool:


Livewell in Essex

Tips and advice on small actions we can all take to help us feel better, as well as sources of support to improve health and wellbeing and address issues of anxiety.


Your Mind Plan

A short 5-question quiz helps you build a practical plan to improve your mental health and wellbeing.


Active Essex

The website has a range of physical activities we can all do at home from gentle exercise to ideas for energetic families.


Chartered Society of Physiotherapy

Keeping active is good for the mind and body. Here there’s advice and exercises to keep you on the move, helping you manage everyday muscle and joint pain.



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